Overview

Welcome to Rubyra by Dfine Jewellery. At Rubyra, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, WhatsApp Business account, social media pages, exhibitions, lead forms, and customer support channels.

1. Information We Collect

Personal Information

• Full Name
• Company Name
• Phone Number
• Email Address
• Country and Location
• Business Details

Communication Information

• WhatsApp Messages
• Email Communications
• Inquiry Forms
• Customer Support Interactions

2. How We Use Your Information

• Respond to inquiries and requests.
• Provide product information and catalogues.
• Process orders and quotations.
• Improve our products and services.
• Manage customer relationships.

3. WhatsApp Communication

• We may store communication records for customer service purposes.
• We may use your contact details to provide product information, catalogues, quotations, and customer support.
• We do not sell or share your WhatsApp information with third parties for marketing purposes.

4. Marketing Communication

With your consent, we may send:

• Product Launches
• New Collection Updates
• Exhibition Invitations
• Promotional Offers

5. Sharing of Information

We do not sell customer information. We may share information only with:

• Logistics and Shipping Partners
• Payment Processing Providers
• Technology Service Providers
• Legal or Regulatory Authorities when required by law

6. International Business Operations

• As an international jewellery manufacturer and exporter, Rubyra may process information from customers located in different countries.
• By providing your information, you understand that your data may be processed in India and other jurisdictions where our service providers operate.

7. Contact Information