Overview

At Rubyra every jewellery piece is crafted with care, precision, and quality assurance. Customer satisfaction is important to us, and we follow a transparent return policy.

1. Return Eligibility

Returns are accepted only if:

• The product received is damaged, defective, or different from the order placed.
• The return request is raised within 7 days of delivery.
• Original invoice, certificate, tags, and packaging must be returned with the product.

2. Non-Returnable Products

Returns will not be accepted for:

• Customized or made-to-order jewellery.
• Products damaged due to misuse, normal wear and tear, or improper handling.
• Items returned without the original invoice, certificate, tags, or packaging.
• Products that have been resized, altered, repaired, or modified after delivery.

3. Return Process

To request a return, please contact us within 7 days of delivery with:

• Order Number
• Product photos and/or videos
• Reason for the return request

Our customer support team will review your request and guide you through the return process.

4. Quality Check

Once we receive the returned product, it will undergo a quality inspection. If the product meets our return conditions, the return request will be approved.

5. Refund / Replacement

• After approval, customers may receive a replacement, store credit, or refund, as decided by the company.
• Refunds will be processed only after successful quality verification.

6. Shipping Charges

Return shipping charges may be borne by the customer unless the product received is damaged, defective, or incorrect.

7. Contact Us